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Contact support

Email is the fastest way to contact us: hi@support.hyperwhisper.com. We usually reply within one business day. For a faster reply, include this information:
  • Your operating system and its version (for example, macOS 14.5 or Windows 11 23H2)
  • Your HyperWhisper version (Settings → General on macOS, Settings → About on Windows)
  • The transcription method that you use: a local model, HyperWhisper Cloud, or BYOK
  • A clear description of what happened, and of what you expected

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Report a bug

If you find a bug, attach the in-app log to your email. The log helps us find the cause much faster.
  1. Open the Debug menu in the menu bar of the app.
  2. Select Export Update Logs…. For a larger bundle, select Export Diagnostics… instead.
  3. Attach the exported file to your email.

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Refunds

We give a 14-day money back guarantee, and we ask no questions. The full Refund Policy gives the details. To request a refund, send an email to hi@support.hyperwhisper.com with this information:
  • The email address that you used for the purchase
  • Your order number (from the receipt) or your license key
  • A short note about what did not work for you. This note helps us improve the app, but it is not a requirement.
We approve refund requests within 1 business day. The money then goes back to your payment method. Credit card refunds usually take 3–5 business days. PayPal refunds are immediate. Bank transfers take 5–7 business days. We do not refund the HyperWhisper Cloud credits that you already used, including the $5 free credit. We refund only the balance that you did not use.

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Feature requests

We read every email. Send your feature requests to hi@support.hyperwhisper.com. Add a short note about the workflow that you want to make possible.

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Status & known issues

Some errors affect many users, for example an outage at a cloud provider or a regression in a new release. For these errors, read our most recent posts on LinkedIn. We post live-status updates there first.